10 CUSTOMER RELATIONSHIP STRATEGIES BOTH ACQUISITION AND RETENTION TEAMS CAN ADOPT FOR SUCCESS We all know the adage; it is five times more expensive to acquire a new customer than to retain an existing customer. More than 50% of companies spend more time and money on getting new customers through the door instead of trying … Read more
Tips on how measure your data driven strategy Measure the key impacts on the key customer metrics first – then consider the other impacts the communication may have had Consider different angles so that you can optimise – how engaging, what content drives engagement & conversion, what channel performs best and what is the overall … Read more
Tips on effective implementation of a data driven marketing strategy How to get more out of your email Campaign, 59% of B2B marketers say email is their most effective channel in terms of revenue generation. a) A/B test subject lines. b) Make sure emails are responsive. c) Optimize images. d) Add alt tags to all … Read more
6 Tips for developing an effective data driven marketing strategy Start with what customers have told you – understand their level of engagement & their likes & dislikes first Base your insights on fact and supplement with good research and additional data and analytics. Come up with solid hypothesis, test it, and iterate. It’s all … Read more
About those promises of “smart”, “personalised”, “data-driven” marketing… By Natalie McCrae, Director, Keystone Consulting I have a question for you: Is it enough for businesses to believe that as long as they are acquiring customers, retention will take care of itself? And at what point do you begin to put measures into place to avoid … Read more
SHOPPER TRENDS THAT ARE CHANGING RETAIL Increased pressure on shopping budgets as shoppers trade-off against experiences (entertainment, holidays etc.) Increased expectations of service both online and in-store. Greater than ever promotional competition and discounting. Increase of social shopping and the role of micro-influencers. Increased requirement to connect emotionally as well as rationally with your shoppers. … Read more
EXAMPLE FROM A HOME IMPROVEMENT RETAILER Six distinct customer types with very different needs and expectations across the store, insight integrated throughout buying and marketing organisation. The segmentation drove optimisation of store format & use of space. Click here to download this retail case study.